Refund policy

Refund & Return Policy

Last Updated: July 10, 2026

Thank you for shopping with Umoira. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To qualify for a return, your item must:

Be unused and in its original condition
Include all original packaging and accessories
Be accompanied by proof of purchase

How to Start a Return

To request a return, please contact our support team before sending your item back.

Email:
7286867@gmail.com

Please include:

Your order number
Your full name
The reason for your return
Photos of the item (if damaged or defective)

Once your request has been approved, we'll send you detailed return instructions.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Address

Once your return request has been approved, we will provide the appropriate return address based on your order.

Damaged or Incorrect Items

Please inspect your order immediately upon arrival.

If your item arrives:

Damaged
Defective
Incorrect
Missing parts

Please contact us within 7 days of delivery.

We'll work quickly to provide a replacement or refund whenever appropriate.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made products
Clearance or final sale items
Perishable goods
Opened beauty or personal care products
Hazardous materials

If you are unsure whether your item qualifies, please contact us before submitting a return request.

Exchanges

If you would like a different size, color, or product, the quickest option is to return your original purchase (once approved) and place a new order.

Order Cancellation

Orders may be cancelled within 12 hours after purchase.

Once an order has entered processing or has been shipped, cancellation is no longer possible.

Refunds

After we receive and inspect your returned item, we'll notify you of the approval status.

If approved:

Your refund will be issued to your original payment method.
Processing usually takes 5–10 business days.
Your bank or payment provider may require additional time to complete the transaction.

If you have not received your refund after 15 business days, please contact us.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Returned items must remain: