Shipping policy
Shipping Policy
Last Updated: July 10, 2026
Thank you for shopping with Umoira. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information when available.
Please note that processing times may be slightly longer during peak seasons or promotional events.
Shipping Time
Estimated delivery times are as follows:
United States
- Standard Shipping: 5–10 Business Days
Canada
- Standard Shipping: 7–12 Business Days
Europe
- Standard Shipping: 7–15 Business Days
Australia & New Zealand
- Standard Shipping: 8–15 Business Days
Other International Destinations
- Standard Shipping: 10–20 Business Days
Please note that delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer Free Shipping on qualifying orders during promotional events.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Tracking information may take 24–48 hours to become active after shipment.
Delayed Deliveries
Although we work with trusted shipping partners, delays may occasionally occur due to:
- Weather conditions
- Customs inspections
- Carrier delays
- Public holidays
- High shipping volumes
We appreciate your patience and understanding in these situations.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before placing your order.
Umoira is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, please contact us as soon as possible before your order is processed.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.
We will work with the shipping carrier to resolve the issue as quickly as possible.
Customs & Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.
These charges are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
Umoira Customer Support
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)